REFUND POLICY
RETURNS
We want you to love every purchase from Arcade Box Games, but we understand that sometimes things don’t work out. That’s why we offer a 30-day return policy—you have 30 days after receiving your item to let us know you’d like to return it.
To be eligible for a return, your item needs to be in the same condition as when you received it and still in its original packaging. Don’t worry—we’ll guide you every step of the way. Just make sure you keep your receipt or proof of purchase handy.
To start a return, simply email us at contact@arcadebox-games.com, and we’ll take it from there. If your return is accepted, we’ll provide you with a prepaid shipping label along with clear instructions on how to send your package back to us. Please note that if you’re outside the United States, shipping may take a little longer.
If you ever have any questions or need assistance with a return, reach out to us at contact@arcadebox-games.com. We’re here to help!
Damages and Issues
We understand how disappointing it can be to receive a damaged or incorrect item, and we want to make things right. Please check your order as soon as it arrives and contact us immediately if there’s a problem. Whether your item is defective, damaged, or incorrect, we’ll work quickly to resolve the issue for you.
Unfortunately, we can’t accept returns on gift cards, but let us know if you have any concerns—we’re happy to help where we can.
Exchanges
If you’d like to exchange an item, the quickest way is to return the original item first. Once your return is accepted, you can make a new purchase for the item you’d prefer. This ensures you get what you want as quickly as possible.
European Union – 3-Day Cooling-Off Period
If you live in the European Union, you have the right to cancel or return your order within 3 days for any reason—no questions asked. Your item must still be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Just hold on to your receipt or proof of purchase, and we’ll take care of the rest.
Refunds
Once we’ve received and inspected your return, we’ll notify you right away to let you know if your refund is approved. If it is, we’ll process your refund to your original payment method within 10 business days.
Please keep in mind that it may take your bank or credit card company a little extra time to process the refund on their end. If it’s been more than 15 business days since we approved your refund and you haven’t seen it reflected in your account, don’t hesitate to reach out to us at contact@arcadebox-games.com—we’re happy to help resolve any delays.
Your satisfaction means the world to us, and we’re committed to making your return experience as smooth and stress-free as possible. Let us know how we can help!